Great quote from from Professor Henry Mintzberg on leadership that really got me thinking…..

Here’s a shocker – most companies don’t call their leads. I really don’t understand how this is possible, but I see it all the time.  And there is a new “secret shopper” study to confirm it. As a sales and marketing guy for mmmmmm years now, this really goes against the grain for me.  Leads are gold.  Leads are […]

Self-talk, the conversations you have with yourself in your mind, is one of the primary ways you direct your focus. Are you talking nicely to yourself?

Benjamin Franklin knew the value of preparation. “By failing to prepare you are preparing to fail,” the influential author, inventor and Founding Father once said. Planning and preparation will give you a 10-times greater chance to achieve your goals. It will reduce wasted time and effort, while improving and maximizing results. Here are four ways […]

Sam Walton grew up poor during the Great Depression, yet rose to start the biggest retail store Wal-Mart. When Walton died in 1992, the family’s net worth approached $25 billion. Today, Wal-Mart is the world’s #1 retailer, with more than Wal-Mart Stores has more than 5,700 stores, including some 1,350 discount stores, nearly 2,000 combination […]

Below is a great story from the Right Now Customer Experience blog that I can really relate to. Dave Carroll’s story depicts the value of great customer experience and illustrates that spending a little can save millions when it comes to your brand’s reputation. In 2008, Dave was flying United Airlines with his band Sons […]

I never thought I would see the day when I was delighted by Northwest Airlines. Today I got this in my email: A jump start can be the perfect beginning. That’s why we’re excited to provide you with 10,000 complimentary Elite Qualifying Miles (EQMs) – which have already been deposited into your WorldPerks account – […]

The New York Times reported yesterday that Tropicana is reverting to its familiar orange juice packaging after hearing from upset consumers and bloggers. From the article: The about-face comes after consumers complained about the makeover in letters, e-mail messages and telephone calls and clamored for a return of the original look. Some of those commenting […]

There is a fascinating new study that statistically shows zero correlation between the star power of a box office movie and the film’s profitability. In other words, just because you hire a big “A Lister” to star in your film, you are not guaranteed any profits. From the article (which you can read here): “S. […]

It’s time for a rant. Some genius at General Mills has decided that the Raisin Nut Bran box needs an extreme makeover. There is no change to the cereal itself, and no large advertising campaign to drive more consumers to sample the product, no in store merchandisers or big end cap displays. Not as far […]